Terms of Service

Effective Date: August 7, 2026

Last Updated: August 7, 2026

1. Acceptance of Terms

Welcome to VisionX. These Terms of Service ("Terms", "Agreement") govern your access to and use of the VisionX platform, including our website, mobile applications, multi-vendor marketplace, and integrated healthcare logistics and service coordination infrastructure operated by VisionX Enterprise Pvt. Ltd. ("VisionX", "Company", "we", "us", or "our").

By accessing, browsing, registering an account, purchasing products, booking services, or engaging in B2B/B2C transactions through VisionX, you ("User", "Customer", "Vendor", "Partner", or "Institutional Client") agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must immediately discontinue use of the platform.

2. Platform Nature & Ecosystem Scope

VisionX operates as a multi-vendor healthcare marketplace and integrated procurement, logistics, and service coordination platform across Nepal. Our services include, but are not limited to:

Sale, purchase, and procurement of medical equipment, consumables, devices, and healthcare products.
Facilitation of medical equipment rentals and return management.
Aggregation of accredited third-party laboratories for sample collection and digital diagnostic reporting.
On-demand dispatch and connection to vetted third-party home caregivers, nurses, and medical technicians.
B2B enterprise procurement channels for hospitals, clinics, and corporate health programs.

3. Medical Disclaimer & Non-Clinical Status

VISIONX IS A DIGITAL PLATFORM AND LOGISTICS AGGREGATOR. IT DOES NOT PROVIDE MEDICAL CARE, CLINICAL SERVICES, OR PROFESSIONAL MEDICAL ADVICE.

No Medical Advice: Content, product information, diagnostic reports, or caregiver matching provided on VisionX do not constitute medical advice, clinical diagnosis, or treatment plans. Always consult a licensed physician for medical decisions.
Emergency Services: VisionX is not an emergency response provider. In the event of a life-threatening medical emergency, immediately contact local emergency medical services or go to the nearest hospital.
Independent Caregivers & Labs: Home caregivers, nurses, technicians, and diagnostic laboratories integrated into VisionX are independent third-party professionals or accredited entities. VisionX facilitates connection and dispatch but does not practice medicine.

4. Multi-Vendor Marketplace & Product Sourcing

VisionX hosts products directly from global manufacturers, authorized regional distributors, and verified local vendors ("Vendors").

Regulatory Responsibility: Vendors are solely responsible for ensuring that their products meet all applicable regulatory, licensing, import, and safety requirements under Nepalese law.
Vendor Responsibilities: Vendors listing products on VisionX warrant that all items are authentic, non-counterfeit, unexpired, legally imported, and compliant with relevant medical device regulatory standards in Nepal (including Drug Administration/DDA guidelines where applicable).
Listing Accuracy: While VisionX enforces multi-point seller vetting, Vendors remain liable for the descriptions, warranties, and regulatory compliance of their listed items.
Anti-Counterfeit Guarantee: VisionX strictly prohibits gray-market or counterfeit equipment. Any Vendor found violating authenticity standards will face immediate account termination, legal action, and reporting to relevant authorities.

5. Equipment Rentals & Asset Management

When renting medical devices (e.g., oxygen concentrators, hospital beds, patient monitors) via VisionX:

Inspection & Testing: Renters must inspect equipment upon delivery. VisionX enforces pre-dispatch quality checks, but Renters must notify VisionX of any visible defects within two (2) hours of receipt.
Use & Maintenance: The Renter agrees to operate equipment strictly according to manufacturer guidelines and hygiene standards.
Damage & Loss: Renters are fully liable for damaged, contaminated, or unreturned equipment beyond ordinary wear and tear. Security deposits or replacement fees will be charged accordingly.
Return Protocol: Equipment must be sanitized and made available for pickup at the scheduled end of the rental agreement.

6. Diagnostics & Home Care Services

Lab Collections: Sample collection for diagnostic tests is performed by certified phlebotomists affiliated with ISO/NABL-accredited partner laboratories. Test processing, accuracy, and clinical interpretation remain the sole responsibility of the respective accredited laboratory.
Home Nursing & Caregivers: Caregivers matched through VisionX undergo identity and credential verification. However, clients must ensure a safe working environment. VisionX is not liable for personal property loss or off-duty conduct of independent technicians.

7. Pricing, Payments, and Tax Compliance (PAN/VAT)

Pricing Transparency: Prices for products, rentals, lab fees, and services are displayed in Nepalese Rupees (NPR) and include applicable taxes unless explicitly stated otherwise.
Invoicing: VisionX provides itemized digital receipts and official PAN/VAT-compliant tax invoices for all enterprise and consumer transactions.
Payment Processing: Payments may be made via digital wallets, banking channels, cards, or cash on delivery where permitted. Payments processed via third-party gateways are subject to those gateways' terms and privacy policies.
Refunds & Adjustments: Refund eligibility varies by product category, vendor policy, and service type. Certain medical products, consumables, and diagnostic services may be non-returnable or non-refundable due to safety and regulatory reasons.

8. Institutional B2B Procurement

Hospitals, clinics, and corporate entities utilizing VisionX for bulk procurement, customized pricing, or corporate health contracts agree to operate under formal institutional purchase orders (POs) and master service agreements (MSAs) executed alongside these Terms.

9. Limitation of Liability

To the maximum extent permitted under applicable law in Nepal:

VisionX, its directors, officers, employees, and partners shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use or inability to use the platform, product delays, logistics interruptions, or third-party vendor default.
VisionX does not guarantee uninterrupted platform availability, error-free operation, or real-time service fulfillment due to dependencies on third-party vendors, logistics providers, and healthcare partners.
VisionX's total cumulative liability for any verified claim arising out of or relating to these Terms shall not exceed the total amount paid by the User to VisionX for the specific order, product, or service giving rise to the dispute.

10. Intellectual Property

All logos, trademarks, platform architecture, content, software, and design elements associated with VisionX are the exclusive intellectual property of VisionX Enterprise Pvt. Ltd. Unauthorized use, reproduction, distribution, or reverse engineering is strictly prohibited and may result in legal action.

11. Governing Law & Dispute Resolution

These Terms shall be governed by, interpreted, and enforced in accordance with the laws of the Federal Democratic Republic of Nepal. Any dispute, claim, or controversy arising out of or relating to these Terms or the breach thereof shall first be settled through good-faith negotiation. If unsettled within thirty (30) days, the dispute shall be submitted to the competent courts of Kathmandu, Nepal.

12. Modifications to Terms

VisionX reserves the right to update or modify these Terms at any time. Updates will be posted on this page with a revised "Last Updated" date. Continued use of the platform after such updates constitutes acceptance of the modified Terms.

13. Contact Information

If you have questions, concerns, or legal inquiries regarding these Terms of Service, please contact our legal and support teams:

Legal Entity: VisionX Enterprise Pvt. Ltd.
Legal & B2B Team: partnerships@visionx.com.np
Customer Support: support@visionx.com.np
Location: Kathmandu, Nepal