Frequently asked questions
VisionX is a unified digital healthcare platform in Nepal that connects patients, hospitals, local medical vendors, global manufacturers, diagnostic labs, and home caregivers into a single digital ecosystem.
No. VisionX is a digital platform and healthcare logistics aggregator. We do not provide direct clinical care or medical advice, but connect users with verified third-party vendors, accredited diagnostic laboratories, and certified medical professionals.
VisionX operates nationwide, supporting medical product fulfillment, diagnostics, and equipment dispatch across all 77 districts of Nepal.
Express same-day delivery is available inside Kathmandu Valley for orders placed before 12:00 PM. Deliveries to major cities and district headquarters outside Kathmandu Valley typically take 2 to 5 business days.
Once your order is dispatched, you will receive a tracking link via SMS and email. You can also view real-time delivery status under your VisionX account dashboard.
Inspect your package immediately upon receipt. If the outer packaging or product is damaged, notify our customer support team within 2 hours of delivery with photo evidence for immediate replacement processing.
Select your required medical device, choose your rental duration, pay the rental fee alongside a refundable security deposit, and schedule home delivery.
Yes. Every piece of rental equipment undergoes a multi-point technical inspection, functional calibration, and clinical-grade sanitation prior to dispatch.
You can extend your rental period directly through your account dashboard prior to expiration. For returns, schedule a collection request, and our logistics team will collect and inspect the equipment on-site.
Select your required diagnostic test on VisionX, pick a convenient morning time slot, and a certified phlebotomist from an ISO/NABL-accredited partner laboratory will visit your address for sample collection. Digital reports are delivered directly to your profile.
Yes. All home nursing staff, caregivers, and medical technicians matched through VisionX undergo mandatory identity verification, background checks, and active medical license validation.
We accept major digital wallets (eSewa, Khalti), mobile banking transfers, credit/debit cards, bank wire transfers for corporate clients, and cash on delivery for eligible retail orders.
Yes. All orders, rentals, and services processed through VisionX receive itemized digital receipts and official PAN/VAT-compliant tax invoices.
Refund eligibility depends on the item category. Sealed medical devices and non-consumable items can be returned within 3 days if defective. Opened hygiene items, single-use consumables, and completed diagnostic services are non-refundable due to safety regulations.
Medical suppliers, regional distributors, and global brand representatives can apply through our Partner Portal. Vendors must submit company registration, DDA licenses (where applicable), and PAN/VAT documentation for account verification.
Yes. We offer institutional B2B pricing, customized credit terms, asset tracking, and master service agreements for hospitals, clinics, and corporate health programs. Contact our B2B team at partnerships@visionx.com.np for institutional onboarding.